Frequently Asked Questions

How do I set up my custom lineup card design? 

There are 2 ways, and the 1st is the easiest!

1. Automated Design: Lineup Cards

  1. Pick a template
  2. Upload your logo
  3. Add a watermark logo (not required)
  4. Add your team name
  5. Add to cart
  6. Make payment
  7. You will receive confirmation that your order has been processed

1. Automated Design: Dugout Cards

There is an option to add a roster on select templates. If you customize a dugotu card, you can also pick your team's color from the color wheel.

2. Graphic Designer is Needed: Lineup Cards and Dugout Cards

If you do NOT use the custom build template, the design process starts after placing your order. Once you place your order, you'll receive an automated order confirmation email with your order number. 

Use our file upload form and include your team information, the order number provided in the email, and your graphics to get started! The PLC graphics team will follow up with proof of your design in 3-5 business days for approval before we print and ship. You will find your proof in your email, and if you can't locate it, please check your spam. 

PLEASE NOTE: Given the demand of our customized products, PLC-Sports will no longer begin customizing products without payment.  Payment must be made before set up of your products.

 

Can I have two separate logos on the card? 

Yes! You can have separate logo files for lineup card templates with multiple logo spots (for example, one in a top corner and one watermarked). When you upload your graphics, just include both files and direction in the notes/comments section of where the two graphics should go.

 

What is the turnaround time on an order? 

Typically it is two weeks and upwards of 21 days during peak season. We will, however, only start the process once payment is made. 

Note: Any changes to the layout or proof revisions may extend turnaround time.

 

How are the cards packaged? 

Lineup cards are NCR/Carbon Copy forms, so each card is 4 sheets packaged together. Each individual card is packaged loose (not in a book) and shrink-wrapped when shipped to the customer. Please note that custom dugout cards are also shrink-wrapped, and these cards are printed on heavy card stock.

 

Can I create an account for future re-orders?

Once you place your first order, you have an account! There is no need to remember a password. Click on Login. We will send you an email with a login code. 

PLC Sports typically can locate your order with your name, if you have your previous order # that's helpful too. 

 

Can I create a fully custom lineup/dugout card? 

Our PLC graphics team can modify most online templates. However, there will be an additional design charge and a longer turnaround time depending on how long the design/approval prodcess takes. We always add new lineup cards and dugout card templates based on our coaches' demands and sports trends!

 

Do you accept returns? 

All sales are final after design proof approval. If your package or product arrives damaged, you will receive a shipping and tracking code to reconcile with the shipper.

Office:

7000 Stonewood Drive, Suite 222

Wexford, PA 15090

Shipping/Distribution:

2670 Pyramus Road

Chester, WV 26034